Exchanges/Returns 

 

***All make-up, personalized, made to order, custom made & tailored items are non-exchangeable/non-returnable/non-refundable. ***

 

Exchanges/Returns: 

Customer must call or send us an email to receive authorization for all items they wish to exchange/return within 7 days of product delivery. (Requests to exchange/return items that are received after this time will not be honored).  Once authorization is received exchanges/returns must be shipped back within 14 days of product receipt. Merchandise returned without authorization or after 14 days of receipt will not be credited & will be shipped back to the customer at their expense.

 

Refunds for eligible returned items will be issued as store credit (via e-giftcard - gift cards expire one year after ssue date); additionally they are subject to a 15% Restocking Fee. (Please see below).

 

All exchanges/returns must be mailed back in the original packaging unworn, unused, unwashed, & unaltered. Once the item has been worn, used, washed, or altered - it no longer qualifies for exchange/return. Packaging should not be damaged or have writing on it

 

Merchandise returned that is found to have been worn, used, washed or altered will not be credited & will be shipped back to the customer at their expense.

 

All shipping & handling fees are the customer's responsibility unless there is a defect/error in the order that is the direct cause of Divine Inspiration - "Unlimited".

 

Divine Inspiration - "Unlimited" is not responsible for garments not fitting properly due to incorrect measurements given by the customer. We will not replace, remake, alter nor give a refund in those instances. Divine Inspiration – “Unlimited” will at customer’s request “fix” such garments for additional alteration fees.  Request must be received within 7 days of product delivery. Items to be altered must be returned to us within 14 days of product delivery. We will not do alterations to garments that you have had longer than 14 days. (Fees vary dependent upon garment style/finish & what needs to be “fixed”.)

 

Defects/errors in workmanship that is the direct cause of Divine Inspiration - "Unlimited" will be corrected upon garment return..Customer must call to make us aware of any issues within 7 days of product delivery. (Requests to correct items that are received after this time will not be honored). Once we have been contacted & made aware of any possible problems - items to be corrected/altered must be shipped back within 14 days of product receipt. Items returned after 14 days of receipt will not be accepted for alterations & will be shipped back to the customer at their expense.

 *Please ship all returns/exchanges with tracking information. Once you obtain the tracking number please forward to dvine@dvineinspiration.com. Ship all exchanges/returns to:

Divine Inspiration - "Unlimited"

P.O. Box 372112

St. Louis, MO 63137